Black
Listed emails
While sending out mail, if you receive an error message that says
the mail was refused, this means that your IP address has been
blacklisted by one or more spam filters that we use on our servers.
This blacklisting can occur for many reasons. The first thing you
should do is check your computer for viruses and spyware.
Resolution:
Try following the link given in the error message. If you cannot
click on it, copy the link address and paste it into the address bar
of your internet browser. There will be further instructions on the
filter's
website on how to get yourself de-listed.
If you cannot get yourself delisted, there are two ways to send out
emails.
1. You can use our webmail facility. Please remember to set your
personal information before you use webmail.
2. Change the outgoing mailserver in your email client to use your
ISP's mail server to send out emails.
e.g. BT customers can use smtp.btconnect.com.
NTL customers can use smtp.ntlworld.com
Please note that some ISPs require you to register the domain part
of your email address with them before you use their mail server to
send out emails. Please contact their help-desks for further
information.
Webmail
Customer Services
